A WORD FROM MIKE
First, I want to sincerely thank you for your interest in LEGION. I’m flattered by the response I’ve gotten so far and am super excited for the future of the brand.
We’re trying to sort out how to best handle international (outside the US) orders. We have a LOT of people abroad that would like to buy, and we definitely don’t want to have to turn them away. Initially, we were told by our fulfillment house that international shipping isn’t an issue–that it would be relatively inexpensive, and shipping times would be very reasonable.
It turns out that’s not the case.
INTERNATIONAL SHIPPING ISN’T SO SIMPLE
We’ve since spoken with quite a few fulfillment houses and shipping agencies and in the end, just had to face the fact that shipping internationally is expensive. Even Amazon.com’s international shipping rates aren’t that great. Ultimately, what we’ve learned is the only way to offer timely and inexpensive international shipping is to warehouse large amounts of product with fulfillment houses in various regions around the world.
We have looked into what it takes to get this going and it’s something we will be pursuing in 2016 (hopefully sooner than later), and we will be starting with Canada, the UK, and Europe.
In the meantime, we’ve worked out something of a solution so we can still serve our international customers fairly affordably.
INTERNATIONAL SHIPPING METHODS
Many factors play a role in the time it takes for an international shipment to arrive at your door, but we do everything we can to help ensure these times are as quick as possible. When placing an order, you can select from the following shipping options:
Priority Mail (6 – 10 Business Days*): This service is very popular for smaller, lighter packages. After clearing the custom’s inspection process, orders are delivered by the local mail service. This includes step-by-step tracking information, so you can follow the progress of your order all the way to your front door.
And I have some really good news if you’re in Canada or the UK:
When you order $250 or more of Legion goodies, you save 50% on shipping!
That means you can stock up or go in with some friends and really not pay all that much per unit for shipping.
Priority Mail Express (3 – 5 Business Days*): Priority express shipping is the fastest shipping method available to our international customers. Shipping times are incredibly fast, with most orders arriving at your country’s customs agency very quickly. Priority also offers more tracking visibility, which allows you to check the status on your order at any time.
*Not all shipping methods are available in all countries and times given are an average for international delivery. Actual shipping time to your country’s customs agency may vary and a more specific time frame for your country will be provided during the checkout process. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Note: International customers are responsible for ensuring that the products ordered can be lawfully imported to your country. When ordering from Legionsupplements.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of the United States may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country. From our experience, most foreign customers are not charged when they receive the shipment, however, any additional charges for customs clearance must be paid by the recipient. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information. If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return, and in extreme circumstances can take as long as one year.
No matter which shipping option you choose, our customer service team is here to help you with your shipment and make sure it arrives to you quickly and safely. If you have any further questions, please contact our Customer Service via email at firstname.lastname@example.org or via phone 855-645-5305 . We’d love to help you.
THANKS FOR LISTENING
So, that’s the international orders story. We’re very sorry we weren’t able to get the overseas fulfillment center set up properly–unfortunately we learned about the entire issue a bit too late (startups are fun). But we’re on it and would greatly appreciate your support in the meantime.
Thanks again and I hope to hear how you like the products.
✚ Where do you ship internationally?
- Åland Islands
- Antigua and Barbuda
- Bonaire, Saint Eustatius and Saba
- Bosnia and Herzegovina
- Bouvet Island
- British Indian Ocean Territory
- British Virgin Islands
- Burkina Faso
- Cape Verde
- Cayman Islands
- Central African Republic
- Christmas Island
- Cocos (Keeling) Islands
- Congo (Brazzaville)
- Congo (Kinshasa)
- Cook Islands
- Costa Rica
- Czech Republic
- Dominican Republic
- El Salvador
- Equatorial Guinea
- Falkland Islands
- Faroe Islands
- French Guiana
- French Polynesia
- French Southern Territories
- Heard Island and McDonald Islands
- Hong Kong
- Isle of Man
- Ivory Coast
- Macao S.A.R., China
- Marshall Islands
- Netherlands Antilles
- New Caledonia
- New Zealand
- Norfolk Island
- North Korea
- Palestinian Territory
- Papua New Guinea
- Republic of Ireland
- São Tomé and Príncipe
- Saint Barthélemy
- Saint Helena
- Saint Kitts and Nevis
- Saint Lucia
- Saint Martin (Dutch part)
- Saint Martin (French part)
- Saint Pierre and Miquelon
- Saint Vincent and the Grenadines
- San Marino
- Saudi Arabia
- Sierra Leone
- Solomon Islands
- South Africa
- South Georgia/Sandwich Islands
- South Korea
- South Sudan
- Sri Lanka
- Svalbard and Jan Mayen
- Trinidad and Tobago
- Turks and Caicos Islands
- United Arab Emirates
- United Kingdom
- Wallis and Futuna
- Western Sahara
- Western Samoa
✚ Which items are eligible for international shipping?
We offer international shipping for all of our products.
✚ When will I receive my order? How much does International shipping cost?
Shipping costs vary depending on the weight of the package and its final destination. To determine the shipping cost, add an item to your cart and proceed to the checkout page. Upon entering your shipping address and payment info, the international shipping cost will be displayed (prior to purchase).
✚ How will I be charged for my international order?
We currently accept PayPal, Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
You can check the status of any order by visiting the Order History section of your account. An email notification with tracking information will be sent to you as well when your package has shipped.
✚ What is your return/exchange policy for international orders?
We do accept international returns, but we do not pay for return shipping. We recommend that you use a shipping service with tracking and/or insurance, as this will provide you with recourse in the event that your package is lost in transit. We are not responsible for packages that are shipped by other means.
Returns can be sent to:
Legion Athletics C/O Returns Department 601 Cleveland Street Suite 710 Clearwater, FL 33755
Please Note: You MUST include your return detail page and original packing slip so that your return can be processed.
If you discover a service failure related to any international shipments (e.g. damaged or lost in transit, shipping error, etc) please contact us as soon as possible and our team will resolve the situation for you.
For any additional questions relating to your international order, please email us at email@example.com.
Want to track your order? Please visit http://legionathletics.com/my-account