We’re looking for a skilled customer experience professional who will be a responsible steward of the Legion brand, providing our customers with accurate, helpful guidance on health and fitness.
The Customer Experience Specialist will work closely with the Director of Customer Experience and other CX specialists to uphold and bolster Legion’s reputation by providing excellent service in every customer interaction.
They will be expected to quickly and effectively execute resolutions to customer issues and concerns, provide accurate, helpful answers and guidance for customers on health and fitness related topics, and maintain a friendly, professional attitude with customers and colleagues at all times.
The Customer Experience Specialist will be expected to end every customer interaction with the customer feeling positively about the solution to their problem, the answer to their question(s), and, of course, Legion as a company.
Who You Are:
Strong background and production record in Customer Service
Able to learn and apply what you learn quickly
Extremely trustworthy and honest
Able to work hard and smart
Able to take work seriously while keeping a lighthearted and fun attitude
Gets things done (solution oriented; no excuses)
Constantly educating to improve job knowledge and ability
Great communication skills with customers and colleagues alike
Not negatively affected by unhappy or upset customers; able to smoothly handle them with good communication and composure
Proficient typing skills
Effective listening skills
Competence using computers and various softwares, Gmail, Google Sheets, Google Docs, etc.
Availability Mon – Fri from 1 PM – 9 PM ET
What You'll Do:
Provide timely, helpful, and friendly support to customers who contact Legion on various platforms (website chat, phone calls, emails, social media, text message, etc.). This support includes the following:
Resolving customer complaints and issues regarding order delivery, website navigation, and product use
Answering diet, training, and supplement questions
Accurately and efficiently perform tasks in the WooCommerce platform, including processing orders, creating orders, submitting refunds, editing orders, canceling orders, and more
Keep track of customer complaints and concerns
Identify existing or potential problems based on customer interactions and report them to the Director of Customer Experience as needed
Who We Are:
Legion is the #1 brand of all-natural sports supplements, and we're on a mission to change the fitness industry for the better, one person at a time. Our founder, Mike Matthews, is a bestselling health and fitness author, who believes in telling it like it is, delivering what he promises, and using honesty and integrity to build a business that elevates sports nutrition and fitness in the name of helping people reach their health and fitness goals.
Benefits:
Free Legion Supplements
Company-Sponsored Health Insurance
Company-Sponsored Dental & Vision Insurance
50% Discount on Online Coaching
50% Discount on Custom Meal Plans
Remote Work
Paid Parental Leave
12 PTO Days
8 Paid Company Holidays
Paid Volunteer Time
Note: An applicant assessment and background check may be part of your hiring procedure.
All employment decisions will be made without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Legion, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email [email protected].
If you don’t like something of ours, guess what happens next?
No, we don’t request you deliver it to a PO box in the Gobi Desert by carrier pigeon. Nor do we ask you to fill a cursed inkwell with orc’s blood and demon saliva and then use it to complete reams of return forms written in ancient Cyrillic script.
We just . . . wait for it . . . give you your money back. Holy moo cows. And that means you can say "yes" now and decide later.
Free Worldwide Shipping & Returns
Many companies use shipping and handling fees to increase their profit margins, but here at Legion, we hate profits, so our shipping is free!
Okay, so we do dig on profits, but we also go in for happy customers, and free shipping works like gangbusters. So, if you live in the United States, your order ships free regardless of order size, if you live in the UK, Canada, Belgium, Denmark, Germany, Netherlands, Spain, Puerto Rico, or Guam, your order ships free when it’s over $199, and if you live elsewhere, your order ships free when it’s over $299.
Also, if you don’t absolutely love our stuff for whatever reason, we don’t request you deliver it to a PO box in the Gobi Desert by carrier pigeon.
We just . . . wait for it . . . give you your money back. No returns. No forms. No nonsense. Holy moo cows.
That means you can say “yes” now and decide later. You really have nothing to lose.
Free Worldwide Shipping & Returns
Many companies use shipping and handling fees to increase their profit margins, but here at Legion, we hate profits, so our shipping is free!
Okay, so we do dig on profits, but we also go in for happy customers, and free shipping works like gangbusters. So, if you live in the UK, Canada, Belgium, Denmark, Germany, Netherlands, Spain, Puerto Rico, or Guam, your order ships free when it’s over $199.
Why the restriction on international orders? Unfortunately, shipping abroad is very expensive, and if we didn’t require a minimum order size, we’d lose a lot of money. But! We're also hustling to improve our international logistics and will be passing our savings along to our international customers.
Also, if you don’t absolutely love our stuff for whatever reason, we don’t request you deliver it to a PO box in the Gobi Desert by carrier pigeon.
We just . . . wait for it . . . give you your money back. No returns. No forms. No nonsense. Holy moo cows.
That means you can say “yes” now and decide later. You really have nothing to lose.
Free Worldwide Shipping & Returns
Many companies use shipping and handling fees to increase their profit margins, but here at Legion, we hate profits, so our shipping is free!
Okay, so we do dig on profits, but we also go in for happy customers, and free shipping works like gangbusters. So, if you’re outside the USA, your order ships free when it’s over $299.
Why the restriction on international orders? Unfortunately, shipping abroad is very expensive, and if we didn’t require a minimum order size, we’d lose a lot of money. But! We're also hustling to improve our international logistics and will be passing our savings along to our international customers.
Also, if you don’t absolutely love our stuff for whatever reason, we don’t request you deliver it to a PO box in the Gobi Desert by carrier pigeon.
We just . . . wait for it . . . give you your money back. No returns. No forms. No nonsense. Holy moo cows.
That means you can say “yes” now and decide later. You really have nothing to lose.
Wait! Want to save 50% on your order of Legion supplements?
Use code NASM25 at checkout!
Buy one supplement, get one 50% off when you use code LEGION10 at checkout.
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Waiver and Release of Liability
In consideration of the services and/or products offered by Legion Athletics, Inc. (“Legion”) including, but not limited to, nutrition plans, exercise routines and coaching, and in addition to the payment of any fee or charge:
I knowingly and voluntarily enter into this waiver and release of liability and hereby waive any and all rights, claims or causes of action of any kind whatsoever arising out of my use of Legion’s services and/or products, and I hereby release and hold harmless Legion and its consultants, officers, contractors, agents, owners and employees from any and all responsibility, liability, cost and expenses, including for injuries, damages or disorders (physical, metabolic, or otherwise), resulting from my use of Legion’s services and/or products.
I understand that fitness activities including, but not limited to, strength, flexibility, and cardiovascular exercise, with or without the use of equipment, are potentially hazardous activities that involve a risk of injury and even death, and I am voluntarily participating in these activities and using equipment and machinery with knowledge of the risks involved. I hereby agree to assume and accept any and all risks of injury or death related to said fitness activities.
I understand Legion’s services and products are not meant to treat or manage any health conditions or circumstances, and I acknowledge that Legion has recommended I obtain a healthcare provider’s approval for my use of Legion’s services and/or products, through regular physical examination(s) and/or consultation. I acknowledge that I have obtained my healthcare provider’s approval or have decided to use Legion’s services and/or products without such approval and hereby assume all responsibility for my use of said services and/or products.
I understand that results from using Legion’s products and/or services are not guaranteed, and I agree to not hold Legion liable for any outcomes or lack thereof.
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